Shepherds Watch Policies

Guarantee

All Shepherds' Watch products are guaranteed to be in impeccably crafted condition upon receipt. If by chance you should receive any product which is defective or has been damaged in shipping, it will be replaced free of any shipping costs. Pewter, Silver, and Gold, as soft metals, all wear with time and use, and at different rates. However, if any problem should occur within a reasonable time period, we will assess the problem and correct it immediately. Please contact us right away if anything like this should occur. We stand behind our products and their craftsmanship.

Returns Policy

Normally you may return any item within 30 days from the date your shipment is received.

If any item arrived damaged due to our error, we will pay for shipping costs. If returned for any other reason, the customer will be charged for shipping costs. (Note: exchanges cannot be done online). Items that are in unsaleable condition will be charged a restocking fee. Please refer to your packing slip for instructions on how to make your return. For the fastest service possible, please include a receipt. For returns without a packing slip or receipt, please include a note with the following information:

1. Tell us what to do with the return: exchange it or credit the credit card that was charged.

2. Please let us know why you are sending the item back (wrong item, damaged in transit, etc.).

3. Tell us the name and address to which your exchange should be mailed to.

4. Tell us where and when you purchased the product and include your receipt.

5. Tell us where to reach you, by which communication mode (email, telephone or fax).

Exchanges originating from the U.S. or Canada are usually delivered within two weeks upon our receipt. Outside the U.S. and Canada, exchanges can take up to 4-6 weeks due to longer shipping times.

Returns Shipping Information

Please send returns with packing slip to:

Shepherds Watch Inc.
4855 Rue Draper
Montreal, Qc
Canada
H3X 3P6

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us by clicking on "Contact" on the top menu.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Terms and Conditions

TERMS AND CONDITIONS OF SALE FOR WEB-BASED PURCHASE.
THESE TERMS AND CONDITIONS ARE TO BE READ TOGETHER WITH THE APPLICABLE QUOTE OR INVOICE (the “Invoice”) AND THE TERMS OF ANY SERVICE SELECTED BY CUSTOMER. The following terms and conditions govern the sale by Shepherd‟s Watch Ltd. (“Vendor”) to Customer of the products and services (the “Products”). By accepting delivery of the Products described on the Invoice, Customer agrees to be bound by and accepts these terms and conditions.

1.  Amendments
Customer may not alter, supplement or amend these terms and conditions under any circumstances. Any attempt by Customer to so alter, supplement or amend these terms and conditions, or to enter into an order for Products that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Vendor. Vendor may alter or make amendments to these terms and conditions as they relate to future sales or deliveries at any time without prior notice.

2.  Governing Law
This document shall be governed by and construed in accordance with the laws of Canada and the
parties hereby agree to the non-exclusive jurisdiction of the courts of Canada.

3.  Payment Terms; Orders; Quotes; Interest
Credit terms are within Vendor‟s sole discretion, and unless otherwise specified in Vendor‟s invoice,
payment must be received by Vendor prior to Vendor‟s acceptance of an order. Payment for the Products will be made by credit card. 

4.  Shipping Charges and Taxes
Separate charges for shipping and handling will be shown on Vendor‟s invoice(s). Unless Customer
provides Vendor with a valid and correct tax exemption certificate applicable to the Products shipped to
Customer‟s location prior to Vendor‟s acceptance of the order, the Customer is responsible for goods and services tax, sales and all other taxes associated with the order, however designated, except taxes on Vendor‟s net income. If applicable, a separate charge for taxes will be shown on Vendor‟s invoice.

5.  Title
Title to Products passes from Vendor to Customer at the time the Products leave Vendor‟s Canada
warehouse except that title to software shall remain with the applicable licensor(s). All software is subject to the applicable license agreement accompanying the Products. Customer agrees that it will be bound by each such licence agreement once its package is opened or its seal is broken. Vendor will take responsibility for any loss or damage to the Products which occurs during shipping. Shipping dates are estimates only. Vendor is not liable for delays in shipment or failure to ship by the estimated ship date.

6.  Warranties and Disclaimers
(a) THE LIMITED WARRANTIES, APPLICABLE TO VENDOR BRANDED PRODUCTS ONLY, ARE INCLUDED IN THE APPLICABLE WARRANTY STATEMENT IN THE DOCUMENTATION ACCOMPANYING THE PRODUCTS. VENDOR MAKES NO EXPRESS WARRANTIES OR CONDITIONS EXCEPT THOSE IN VENDOR‟S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTY WILL BE EFFECTIVE, AND VENDOR WILL BE OBLIGATED TO HONOUR ANY SUCH WARRANTY ONLY UPON VENDOR„S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE
WARRANTED.

(b) VENDOR DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS AND CONDITIONS INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

(c) VENDOR‟S RESPONSIBILITY FOR CLAIMS IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS AND CONDITIONS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN VENDOR‟S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE.

(d) WITHOUT LIMITING THE GENERALITY OF THE ABOVE DISCLAIMERS, VENDOR DOES NOT WARRANT ANY SOFTWARE PRODUCTS UNDER THESE TERMS AND CONDITIONS. ANY APPLICABLE WARRANTIES FOR SOFTWARE ARE CONTAINED IN THE APPLICABLE LICENCE AGREEMENT WHICH ACCOMPANIES THE PRODUCTS.

(e) VENDOR RESERVES THE RIGHT TO CHANGE ITS WARRANTIES AT ANY TIME, IN ITS SOLE DISCRETION AND WITHOUT PRIOR NOTICE, WITH RESPECT TO FUTURE SALES AND DELIVERIES.

(f) SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS IN CONSUMER TRANSACTIONS. THEREFORE THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

7.  Exchanges
From time to time, Vendor may, in its sole discretion, exchange Products or portions of a Product. Any exchanges will be made in accordance with Vendor‟s exchange policies in effect on the date of the
exchange.

8.  Products
Vendor‟s policy is one of ongoing Product update and revision. Vendor may revise and discontinue Products at any time without prior notice. Vendor shall use its reasonable efforts to ensure that the catalog of Products on its website is up-to-date, but Vendor makes no guarantee that all Products listed in Vendor‟s online catalog will be available at all times or at any time.

9.  Limitation of Liability
VENDOR DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN OR IN THE APPLICABLE WARRANTY STATEMENT OR SERVICE OFFERING INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. VENDOR SHALL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER LOSS OR DAMAGE RELATING IN ANY WAY TO PRODUCTS OR SERVICES, WHETHER DIRECT OR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE CAUSES OR CIRCUMSTANCES GIVING RISE TO SUCH LOSS, DAMAGE OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE OR LIABILITY IS BASED ON NEGLIGENCE OR OTHER TORTS OR BREACH OF CONTRACT INCLUDING, WITHOUT LIMITATION, FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM.

10.  Service and Support
Service and support offerings may vary from Product to Product. Vendor has no obligation to provide
service or support for any Product until Vendor has received full payment for such Product or service/
support contract for which service or support is requested. Vendor shall be under no obligation to supply support or repair services that are required because of improper or inadequate installation, use or maintenance, actions or modifications by unauthorized third parties or Customer, or accidental or willful damage or misuse. Services are provided in accordance with the provisions contained in the available Service Offering selected by Customer, as shown on the applicable Vendor Quote or invoice.

11.  Applicable Law and Not For Resale
Customer agrees to comply with all applicable laws and regulations of Canada and its states/provinces.
Customer agrees and represents that it is buying for its own internal use only, and not for resale. Vendor has separate terms and conditions governing purchases by resellers.

12.  Export Control
Any and all products available for purchase or licence on this web site are subject to the export control
laws and regulations of Canada in effect from time to time. In purchasing any of the Products, Customer agrees not to dispose through export, re-export, trans-shipment or otherwise, of any Product purchased or licensed from or through Vendor, except in accordance with such export control laws and regulations.

13.  Entire Agreement
The terms and conditions contained herein and any document incorporated by reference or referred to
herein constitute the entire agreement between Customer and Vendor pertaining to the subject matter
hereof, and supersedes, terminates and otherwise renders null and void any and all prior agreements,
understandings and negotiations, whether written or oral, between the parties. In the event of a conflict between these terms and conditions of sale and any of the documents incorporated by reference or referred to herein, these terms and conditions of sale shall govern.

14.  Severability
The invalidity or unenforceability of any provision of these terms and conditions shall not affect the
validity or enforceability of any other provision hereof and any such invalid or unenforceable provision
shall be deemed to be severable.

15.  Headings
The section headings used herein are for convenience of reference only and do not form a part of these
terms and conditions, and no construction or inference shall be derived therefrom.

16. Force Majeure
Vendor shall not be liable for any delay or failure in performance caused by circumstances beyond its
reasonable control.